Terms & Conditions of Smart Door Locks Warranty and Guarantee
1-Year Replacement Guarantee
- Coverage:
If any problems arise within one year from the date of purchase, DHUHA MART will:- Replace all defective parts free of charge.
- Provide free service and repair during the replacement process.
- Conditions for Acceptance:
- The product must retain the original warranty sticker intact and undamaged.
- Proof of purchase (invoice or receipt) must be presented.
- Damage caused by misuse, negligence, or unauthorized repair attempts will void the guarantee.
- Issues caused by external damage (hammer strikes, burns, floods, or other accidents) are not covered.
5-Year Free Service Warranty
- Coverage:
If any issues occur within five years from the date of purchase:- Customers will purchase the required replacement parts.
- DHUHA MART will provide free installation and repair services.
- Conditions for Acceptance:
- The product must have the original warranty sticker intact.
- Proof of purchase must be provided.
- Warranty will not apply if:
- The product shows signs of tampering or unauthorized repairs.
- Damage is caused by misuse, external force, or accidents.
- Consumables like batteries are not covered.
General Terms
- Both the guarantee and warranty are non-transferable and applicable only to the original purchaser.
- The warranty sticker and serial number must be clearly visible and unaltered.
- Services under warranty must be availed of only through authorized DHUHA MART service centers and authorized suppliers.
Exclusions from Warranty/Guarantee
- Physical damage caused by improper installation or use (e.g., hammer strikes, water damage, fire, etc.).
- Normal wear and tear of parts like batteries, screws, or cosmetic components.
- Alteration of the warranty sticker or serial number.
- Repairs by unauthorized technicians or service centers.
How to Claim Your Warranty/Guarantee
Contact D DHUHA MART at:
- 📞 Phone: +880 1333-239333
- 📧 Email: info@dhuhamart.com
- 🌐 Website: www.dhuhamart.com
